Complaints & Concerns
Your Opinion Matters To Us
Your Views
At Psicon, we are committed to providing a high standard of care to our patients and their families. We actively encourage feedback in order to continually monitor our service and identify ways to improve the care and treatment we deliver.
There are several ways in which you can contact us to provide feedback;
By email:
In writing:
Client Experience Team
Psicon Ltd
15 New Dover Road
Canterbury
Kent, CT1 3AS
Our online survey:
https://forms.office.com/r/eg3yLLMMhV
How do I make a complaint?
Psicon is committed to providing safe, effective and high-quality services. However, it is recognised that at times things might not always go as planned.
When concerns or complaints are raised, we are committed to acknowledging the concern or complaint, putting things right as quickly as possible, learning lessons, preventing reoccurrence and identifying service improvements.
If you wish to make a formal complaint, you can do so;
By Telephone:
01227 379099
By Email:
By Post:
Client Experience Team
Psicon Ltd
15 New Dover Road
Canterbury
Kent, CT1 3AS
A full copy of our Complaints & Concerns Policy is available on request.